Frequently Asked Questions (FAQ)
Q: Is everything that is listed on the website in stock?
A: We have live inventory for all products.
Q: How long will my order take to arrive?
A: This will vary depending on the tires ordered. Most tires should arrive within approximately 3 to 9 business days. However, in some cases, the tires need to be transfered in from the manufacturer warehouse prior to shipping out to you. In this case, you can expect an estimated 7 to 15 business days for delivery.
Q: If a tire or brand is not listed on the website, do you still have access to it?
A: This depends on many factors. Please reach out to our sales team for any tire you do not see on our website.
Q: Do you offer tire moutning/balancing?
A: Unfortunately, we do not offer tire mounting & balancing services for orders that are shipping out. We only offer this service for in-store customers.
Q: Do you offer free shipping?
A: For the provinces of Quebec & Ontario, when you spend $200 or more, you will get Free shipping.
For Altantic & Western Provinces, shipping cost is minimal and will be automatically calculated at checkout. (Please note that certain remote locations may incur additional shipping charges after your order is placed. In that case, a sales rep will reach out to you.)
For extended areas (Labrador, Newfoundland, Yukon, NWT & Nunavut), shipping costs will be calculated at checkout.
Q: How much does it cost for shipping?
A: This depends on the product(s) you're purchasing as well as where you are located. We have live shipping rates at checkout.
Q: I live outside of Canada & the US and during checkout it's telling me the items can not be shipped to my location. What do I do?
A: Contact our sales team by e-mail with a list of the products you're looking to purchase, as well as you're complete shipping address, and we will work on getting you a shipping quote manually.
Q: I live in Canada, will I have duty/customs to pay when ordering online?
A: Absolutely not, all orders ship out from our Canadian warehouses, so you will not have duties/customs fees to pay.
Q: I live in United States, will I have duty/customs to pay when ordering online?
A: Since all orders ship out of our Canadian warehouse, you will most likely have duties/customs to pay when the order arrives at your door.
Q: I live outside of Canada & the US, will I have duty/customs to pay when ordering online?
A: Yes, fees will depends on which country you live in, therefore, you will most likely have duties/customs to pay when the order arrives at your door.
Q: I just made a purchase online and I would like to cancel it. What do I do?
A: Contact our sales team as soon as possible. Orders cancelled within 24-hours will be charged a 3% cancellation fee, and orders canceled after a 24-hour period will be charged a 5% cancellation fee. If the items you ordered were a transfer from the Manufacturer warehouse and are already in transfer to our Canadian warehouse, then there will be a 20% restocking fee. Unfortunately, there are NO EXCEPTIONS.
Q: What if I want to return the products I purchased?
A: You would have to contact our sales team by e-mail or by phone to let us know why you would like to return the item(s) you purchased. If we accept the return, we will provide you with a “Return Authorization Number” and only then you may return the item purchased, at your own expense. Note that there will be a 20% restocking fee, and shipping fees are not reimbursable. **NO EXCEPTIONS**
Q: Damaged, Lost, or Stolen Orders?
A: We typically ship orders with shipping insurance, however, this means we are at the merci of the shipping companies when we need to file a claim. In the event an order goes missing or is damaged in transport, please reach out to our sales team so that we can open a claim with the shipping company in question. Please note that when we file a shipping claim, it can sometimes take a few weeks before the shipping comapny gets back to us with a decision, therefore, we would please ask you to be patient during this time.
